Operating
sustainably

in general

Optimising our operations to reduce our impact on water, energy, emissions and waste.

lighting

We use a lot of natural light and task-lighting to reduce the need for overhead lighting. All our frequently unoccupied spaces (corridors, meeting rooms, break rooms and restrooms) have occupancy sensors installed. Goodbye, illuminated empty rooms! We prioritise LED lighting, reducing our wattage and energy usage.

room temperature

In the guestrooms, the guests adjust their own temperature by using the MoodPad (a specially adapted bedside iPad). They can further adapt the room to their comfort by rolling the curtains or blackout blinds as they wish.

green electricity

Wherever possible, the electricity we purchase for our hotels comes from green energy. 100% of our hotels are powered by green electricity.

heating and air conditioning

All areas of our hotels have individual light and temperature controls – so we only heat and cool what we need. Our thermostats have flexible ranges, they adapt the temperature to a few degrees cooler in the summer and warmer in the winter, rather than keeping a strictly set temperature in any season – leading to energy savings and reduced environmental impact.

renewable energy

We are increasingly looking to incorporate renewable energy into the construction of our hotels. Wherever technically and economically viable, we aim to have solar panels. Solar panels are already installed on some of our hotels and we hope to have even more in the future.

in general

Every year, we collect our waste data and record our recycling rates to identify improvements and set new goals.

plastic in canteenM and meeting rooms

We have banned plastic straws from all canteenM kitchens. In the meeting rooms, we keep large glass bottles and serve unlimited free refills.

plastic in the shower

Mini shower gels? Too small for real people, too big a problem for the planet. Since 2008 (and our first hotel) we’ve been using full-size, refillable shampoos/shower gels and hand soaps. Small change – big impact.

waste

We work with waste providers to reduce our landfill waste. In 2025, we continued to meet our waste diversion target, with less than 5% of total waste generated being sent to landfill.

plastic in the guestrooms

We removed all plastic bottles from our hotels. This action means we avoid over 2 million plastic bottles a year.

sustainable food options

At the heart of every hotel, there’s canteenM – an open-but-cosy kitchen where delicious food and drinks are available 24/7. Each hotel menu has dishes suitable for vegetarian and vegan travellers.

food waste

We have been rethinking the way we act to reduce our food waste. We are working hard to increase the coverage of the Too Good To Go app in our hotels to further minimise our food waste. Since 2019, over 25,000 meals have avoided landfill.

sustainable cleaning protocol

We’ve eliminated 95% of our cleaning chemicals which is better for the environment and our guests and our people

food selection

We select specific (preferably local) suppliers who produce and source sustainable products for our menus and events. We also collaborate with them to reduce our waste, including food and packaging waste. Additionally, by limiting our suppliers and consolidating deliveries, we reduce the number of vehicles arriving at our hotels for a lesser impact on the environment.

coffee

We purchase and work with coffee roasters who really shine not only for their amazing coffee beans, but for their community and sustainability practices too.